Software support and maintenance agreement templates by. These templates are designed in a way that makes you feel right at home. Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template. This software maintenance agreement agreement is between the licensee receiving this agreement licensee and simple software. Slas may cover more than just software support services. Software as a service agreement contract standards. As of all agreement forms, there is a certain amount of formalities that must be taken place when writing a maintenance agreement. The core maintenance services covered are the provision andor application of software updates and upgrades. Just make sure everyone understands the arrangement. We know how important software updates are in this modern era. Maintenance agreement template pdf templates jotform. This maintenance agreement template designed with jotform pdf editor is specifically meant for maintenance services purpose.
Support and maintenance fees or subscription fee paid for the affected time period and affected products and may, at countys sole election, terminate the agreement upon written notice with no further obligation to contractor. Software support and maintenance agreement simplydocs. For example, vendors usually limit their maintenance and support obligations to relatively current versions of. Software maintenance and technical support agreement. Software maintenance and technical support agreement sagent technology inc learn more about this contract and other key contractual terms and issues by viewing the many sample contracts findlaw has to offer in our corporate counsel center. The maintenance provisions in this document were drafted on the assumption that it would be used in connection with the maintenance of software owned by the service provider. In consideration of the tasks being performed during the term of this software maintenance agreement, the software owner has agreed to pay the service provider all sums listed in the table below. The software asset management plugin must be activated to use this example. Company, and the undersigned individual or entity you for the services and number of authorized users as referenced in a corresponding order form. The software owner may, at their discretion ask for a report of costs as well as price matching for any materials needed for this software maintenance agreement. Make sure that your clients software is up to date from time to time. The degree of specification required in the service level agreement will vary based on the nature, and mission criticality of the application. This agreement contain specific information about their.
Tollen explains, using directed headings, the different clauses commonly found in saas agreements and software licensing agreements and how each part affects the service provided. Software license which is created by the software companies and this license are given to the person or any company when they purchase any software. Near, with offices at 605 ellis street, suite 200, mountain view, california 940432241 licensor and company name and address licensee. Be one of the few users to avail our premium software maintenance agreement template. Standard maintenance services for kwiktag software. For example, a public safety application used 24 x 7 by citizens. Software maintenance and technical support agreement sagent. To begin making this type of maintenance agreement you will need to. Architect agreement template this architect agreement template can be used by a residential architect entering into a contract with a homeowner for redesign of an existing structure. Take a look at the version history to see how many updates we make throughout the year to ensure you have. Definitions software means all or any portion of simple softwares proprietary software technology accessed or downloaded from a.
We have added here software license agreement template for you. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software. Its the same as when youre required to create stock agreement examples or even assignment agreements where it will need all the information both parties need to understand what its all about. Or maybe you are the software pro and want to get your latest contract in writing. This agreement includes all those provisions that you might expect to find in any maintenance agreement for software. The goal of this example is to create a contract that shows the total amount of maintenance that must be paid for the software application, independent of different license purchases made over time. This maintenance agreement may not be modified or altered except by a written instrument duly executed by both parties. Open options strongly recommends that customers renew their maintenance agreement prior to the expiration date, ensuring system continuity, without interruption of continuous system enhancements. Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or sla for short. Software maintenance is not available for any software which was custom. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. When to use the custom software maintenance agreement this agreement governs the relationship between a consulting firm that maintains and supports custom software and its client. If you are putting together a document that covers both software support and maintenance services, see these documents instead.
Its great that youre about to sign on a new client. Dont use license agreements for software as a service. This maintenance agreement and performance hereunder shall be governed by and construed in accordance with the laws of the state. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Any travel expenses should be submitted in writing to the software owner and. This perception is perpetuated by users submitting.
This means that there will be certain pieces of information that will be required in order to make the agreement official and valid. Lastname service provider furthermore known as the parties. It defines the products, responsibilities, and pricing that the parties will agree to in a subsequent binding contract. For example, he explains that a maintenance agreement is not needed in a. See software licence agreement licensor to licensee and other software agreements. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes a common perception of maintenance is that it merely involves fixing defects. This software maintenance agreement agreement is between the licensee. For example, lets say that you are going to make a road maintenance agreement. Juris software maintenance and technical support agreement. Having a software maintenance agreement helps define the relationship between a business owner and a tech support business or contractor. This software support and maintenance agreement provides related services to a licensee to whom the licensor has granted a licence for use of computer software applications.
Free software maintenance agreement free to print, save. At open options, we want to ensure you the best experience our software has to. This template outlines the scope of the software maintenance services being offered. Reinstatement into an expired software maintenance and. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. If you are more accustomed to using apples offerings, you might also use our agreement templates in pages. Terms and conditions for software maintenance and support. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below. Software support and maintenance agreement this agreement is made between x2o media inc. Through a configuration control board ccb, agreement will be reached on what corrections and enhancements will be provided in the next release. If you have been tasked with preparing or negotiating a software support sla, and are looking for some guidance, this post should help you. However, one study indicated that over 80% of maintenance effort is used for noncorrective actions.
However, it could be adapted to cover the support and maintenance of third party or indeed open source software. Major upgrade shall mean new subsequent releases of ispring software. This agreement is signed between two parties when software license is issued. This heads of agreement serves as a precursor to a binding agreement for software licensing between two organizations. Exhibit x service level agreement sla for software.
Software maintenance agreement template get free sample. Program support is provided under the software maintenance agreement or an ibm global services contract available through september 30, 2011. A software maintenance agreement helps make it happen. This document allows a business to contract its software support services to another business or to an individual. This document presents the fundamental principles that will guide the software maintenance and the user support tasks within the project. If you have never created a maintenance agreement before, it is best that you download and edit this agreement template in word.
A new software maintenance contract should be generated whenever you provide ongoing software maintenance and support services for software you have developed. This shortform software maintenance agreement contains the core provisions from our standard maintenance agreement, but with few optional. As software maintenance agreements go, this one is short, straightforward and easy to use. In addition, if customer cancels maintenance under any. Software maintenance agreement free templates by seq legal.
A software maintenance agreement builds a bridge between your business needs and a software professional. Software maintenance agreement template by businessinabox. A software as a service agreement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. Agreement is intended to assure the vendor will provide the city an acceptable level of availability and performance of the saas application. This software maintenance agreement template provides everything you need to enter into a legally binding agreement for software maintenance services. Any additional costs should be submitted in writing to the software owner prior to agreeing to said costs. Ape software maintenance agreement sma at ape software the continual improvement and maintenance of our software is a serious business. The aim is to make it easier to store the terms of the agreement between two firms or company where one is a maintenance company. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. The software maintenance task is responsible to coordinate the continuous maintenance of the middleware components developed within the project and included in an emi distribution, preserving. If youre the one who owns a software support company or youre an independent software contractor, make sure you have a paper trail. Software licence and maintenance agreement standard.
1374 765 499 697 1456 485 1438 1074 1449 1499 1467 785 977 1284 1006 1289 1205 637 1015 5 1148 398 1285 497 1512 272 1402 539 1252 1373 741 1337 837 891 485 998 657 1296 246 684